SDI is committed to providing our customers with an outstanding service experience, exceeding expectations in professionalism, accountability, and operational excellence.
We are client focused at all times. By providing continuous strategic improvements and implementing emerging technologies, we allow our customer service team to deliver the highest degree of streamlined communication and customer satisfaction. Stategic Defence Inc. is a full service central station that offers a wide array of services.
Medical emergency monitoring
Elevator emergency monitoring
Alarmnet C/I/M monitoring
Burglary and Fire monitoring
Complete emergency response services
Are you tired of dealing with large corporations?
Strategic Defence Inc. was founded in 1996 to fill a large void within the marketplace. That void was based on accountability and personalized customer service. For nearly 10 years SDI has succeeded in providing our customers with just that.
24/7 immediate response and customer service.
Timely new account set up.
Secured online access to you account base.
E-mailed and Auto faxed activity reports
Our highly trained dispatchers represent your company in a professional and courteous manner.
24 hour audio recording system offers verification of conversations.
In house technical support.
ULC Certified and approved.
Locally owned and operated in the Lower Mainland.
State of the Art technologies.
Fully redundant central station.
To ensure that we are meeting the needs of our clients, SDI conducts regular evaluations of our staff and operations. Our client views and perceptions are extremely important to us and our goal is to always obtain a clear picture of our service and communication levels.